NEW VID INFO
VidXpress.com
& HisXpress.com
are divisions of:
New Millennium Video
85 Tower Office Park
Woburn, MA 01801
Customer
Service
Office Hours:
Monday-Friday Eastern Standard Time 9am - 4pm
Office
781-937-9953
Toll Free 888-311-2400
Fax 781-937-3637
Use this link to email VidXpress.com: Info@VidXpress.com
Order Processing
ORDERING:
You
may order online, or by
phone, 781-937-9953, toll free # 888-311-2400 or FAX your order to
781-937-3637. Our office is open Eastern Standard Time 9am-4pm.
DOMESTIC ORDERS: Allow
approximately 2 business days to process your order. All domestic
shipments are delivered via the United States Postal Service and will
average 3 business days for delivery time. A shipping confirmation
email with tracking number will be sent when your package ships. You
will not be charge until your order is ready to ship.
DOMESTIC SHIPPING CHARGES: USA
and territories are $7.00 flat rate per
order. If we ship a partial order there is NO additional charge to ship
the remaining back ordered items.
INTERNATIONAL ORDERS SHIPPING
CHARGES &
OPTIONS:
International customers must select OPTION A or OPTION B. Allow 3 business days to process your order.
Shipping times vary from country to country.
Attention! Aufmerksamkeit! Atención! Aandacht! ATENÇÃO!
International shipping OPTION B HAS CHANGED!
Option B has
changed! All paper COVER ART will be shipped with
the DVDs in ONE envelope.
If you prefer NO COVER ART you must type NO COVER
ART in
ORDERING
INSTRUCTIONS box at checkout EVERYTIME YOU ORDER AT VIDXPRESS.
If you do not type NO COVER ART in future orders YOU WILL
RECEIVE THE COVER
ART with DVDs in ONE envelope.
International customers: Must select OPTION
A or OPTION B. Allow 3 business
days to process your order.
Shipping times vary from country to country.
OPTION A
Shipping cost is based on the entire orders package
weight. This package requires NO special handling. There is minimal
custioms risk. You do not live in Germany or other customs sensitve
countries. If we ship a
partial order there is NO additional charge to ship the remaining back
ordered items. Package is
shipped USPS Parcel Post Air Mail.
Canada & Mexico
OPTION A flat rate is $9.00
OPTION B The
DVD discs are placed in DVD
sleeves with paper COVER ART and shipped together in a 6x9 envelope.
If you prefer NO COVER ART you must type NO COVER
ART
in ORDERING
INSTRUCTIONS box at checkout EVERYTIME YOU ORDER AT VIDXPRESS.
If you don't type NO COVER ART in future orders YOU WILL
RECEIVE COVER
ART with DVDs in ONE envelope.
$14.00
1
to 6 DVD disc order
$24.00
7
to 50 DVD disc order
Note: Artwork that is cardboard or
plastic
will not be shipped. Some Video titles may contain extra
bonus discs and will be shipped/charged accordingly. If we ship a
partial order there is NO additional charge to ship the remaining back
ordered items.
INTERNATIONAL CUSTOMERS:
Important:
All DVDs and Videotapes are in the NTSC format. You must have NTSC
compatible equiptment. We welcome International orders however we are
not responsible for Custom seizures and non-delivery of items for any
other reason, know or unknown. If you know your Country's Customs
Department may seize adult material then we suggest you select OPTION B
for delivery.
SECURITY AND PRIVACY: Your
credit
card information is transmitted via a secure server. In addition
New Millennium Video NEVER shares your email or personal information
with any other companies.
PACKAGING: All orders, domestic
and international, are shipped in a plain box with no indication of the
contents. Our return address is:
NMV
85 Tower Office Park
Woburn, MA 01801
PAYMENT METHODS: We accept Visa,
MasterCard, American Express, Discover Card. Money orders are also
excepted for domestic orders.
RETURNS AND EXCHANGES:
Customer is responsible for return shipping charges. We will not charge
shipping for replacement order. DVD
or Videotape that is not viewable due to manufacturing defect will be
replaced with the same title. All exchanges MUST be pre-authorized by
us by either phone call or email. Please call during business hours;
Mon-Fri 9am to 4pm Eastern Standard Time USA
Please note that videos are NEVER
returnable due to content dissatisfaction. We will not accept videos
back where as the actual content differs or appears to differ from the
description on our website or cover art. In the adult industry cover art,
descriptions and images may not always be representative or the videos
contents. In addition we reserve the right not to honor any price
mistakes due to typographical errors.
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